Shipping policy
Shipping Policy
We want your Vetro frames to reach you quickly and safely. Here's what to expect.
Processing Time
Orders are processed within 48 hours of being placed. Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email when your order is placed, and a second email with tracking once it ships.
Shipping Methods & Delivery Times
We currently ship within the United States. Estimated delivery times after processing:
- Standard Shipping: 3–7 business days — $X / Free over $80
- Expedited Shipping: 2–3 business days — [$]
Delivery times are estimates and begin once your order ships, not when it's placed. They are not guaranteed and may vary due to carrier delays, weather, or high-volume periods.
Shipping Rates
Shipping costs are calculated at checkout based on your selected method and destination. We offer free standard shipping on orders over $80
Order Tracking
Once your order ships, we'll email you a tracking number. Please allow up to 24 hours for tracking to update after you receive it.
Lost, Stolen, or Delayed Packages
Once an order is handed to the carrier, delivery is in their hands. We're not responsible for packages marked delivered by the carrier but reported missing, or for carrier delays outside our control. If your tracking shows a problem, contact us at vetro.optical@gmail.com and we'll help you open a claim with the carrier.
Incorrect Addresses
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by the customer. If you catch a mistake, email us immediately at vetro.optical@gmail.com — we'll do our best to update it before the order ships, but we can't guarantee changes once processing has begun.
Damaged in Transit
If your order arrives damaged, contact us at vetro.optical@gmail.com within 7 days of delivery with your order number and photos. We'll make it right — see our [Return & Refund Policy] for details.
International Shipping
We currently ship only within the United States.
Questions
Email us at vetro.optical@gmail.com and we'll be glad to help.