Refund policy
Return & Refund Policy
We want you to love your Vetro frames. If something isn't right, we're here to help.
30-Day Returns
You may return eligible items within 30 days of the delivery date for a refund. To be eligible, items must be returned in their original condition — unworn, unscratched, and free of damage — with all original packaging, cases, and included accessories.
Return Shipping
Customers are responsible for return shipping costs on change-of-mind returns. We recommend using a trackable shipping method, as we cannot process a refund for items lost in return transit. Original shipping charges are non-refundable.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, this policy does not apply — we'll make it right at no cost to you. Contact us at vetro.optical@gmail.com within 7 days of delivery with your order number and a photo of the issue, and we'll cover return shipping and send a replacement or full refund.
How to Start a Return
- Email us at [vetro.optical@gmail.com with your order number and the item you'd like to return.
- We'll reply with return instructions and the return address.
- Pack the item securely in its original packaging and ship it back within 30 days of delivery.
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 7–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Exchanges
The fastest way to exchange for a different frame or colorway is to return your original item for a refund and place a new order. Reach out and we'll help coordinate.
Non-Returnable Items
The following are not eligible for return:
- Items returned more than 30 days after delivery
- Items showing signs of wear, scratches, or damage not present at delivery
- Items missing original packaging or accessories
- Final sale or clearance items
Questions
Email us at vetro.optical@gmail.com and we'll be glad to help.